We combine our knowledge of our customers and their domain with extensive PLM understanding to deliver sophisticated and not so complex PLM support services. We have a customer-centric approach and transparent and flexible business model which help us retain long term relationships with our customers.
Here is a level wise list of our application maintenance and support services.
L1: An initial level of maintenance that covers Application Monitoring, Reporting and Escalations.
L2: Involves support tickets that can be resolved by doing basic configuration in the application, or by suggesting work around.
L3: Involves support tickets that require code changes.
L4: Involves tickets associated with product, which could require aid from the merchandise seller in terms of raising support tickets or hotfix or patch unleash.